technical operations
Many companies rely on outsourcing to deliver flexible, cost effective IT solutions for their Technical Operations. The ability to focus on core business activities and the achievement of business targets to reduce operational costs and provide better services through rationalisation, consolidation, virtualisation and standardization initiatives has put pressure on limited resources.
Businesses looking at upgrading, extending or even building new data centres have to think about how they are going to deliver their existing services as well as provide staff with the right skills to meet the ever changing needs of the business, possibly in a new location entirely.
Ari's Data Centre Management Services developed to meet the demanding requirements of today's data centre environments. We have a broad portfolio of services, covering all aspects of Data Centre Management from Intelligent Hands & Eyes, Media Management to Policy Procedural Audits and will tailor our solutions to meet our clients needs.
Working to stringent Service Level Agreements, usually under a comprehensive Scope of Works (SOW), at Ari we deliver efficient and flexible services to our clients in key areas such as:
Remote (or onsite) System Management
Ari can provide all levels of System Management including, but not limited to:
- First level support/help desks
- Creating and implementing back-up strategies
- Designing and implementing disaster recovery procedures
- Providing system support to user and development groups
- Providing support to Operations departments
- Incident management, system administration and change management technical support
- Monitoring and Back-up Management
- Scheduled back-ups
- Ad hoc back-ups
- Full system restores
- Monitoring batch processes
- Identifying and resolving failed back-ups
- Managing off-site storage of back-up tapes
